Privacy Policy

Last Updated: August 2026

At Prestige Properties Highland (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring your personal data is handled in a transparent, secure, and lawful manner.

This Privacy Policy explains how we collect, process, and safeguard your personal data when you visit our website, interact with our services, or make inquiries about our custom build properties and land opportunities in Scotland.

1. Who We Are (Data Controller)

Prestige Properties Highland is the “Data Controller” responsible for your personal data under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

Business Name: Prestige Properties Highland
Registered Address: Carse industrial estate, 70a Carsegate Rd, Inverness IV3 8EX, United Kingdom
Email Address: info@prestigepropertieshighland.co.uk
Phone Number: 01463 830388

2. Information We Collect

We collect and process the following types of personal data:

• Identity & Contact Data: Name, email address, phone number, postal address, and communication preferences provided when filling out contact forms or requesting plot and property details.
• Project & Lifestyle Data: Information you share regarding your build budget, timeline, target location preferences, and custom home requirements.
• Technical & Usage Data: IP address, browser type, device information, pages visited, and browsing patterns collected automatically via cookies.

3. Lawful Basis for Processing Your Data

Under UK GDPR and PECR, we must have a valid legal reason to process your personal data. We rely on the following bases:

• Legitimate Interests & Soft Opt-In: When you make an inquiry about our properties or land opportunities, we process your contact and project details based on our legitimate business interests to respond to your request and manage customer relationships. Under the UK Privacy and Electronic Communications Regulations (PECR), we may also send you electronic marketing updates about similar properties and services using the “soft opt-in” approach, provided you are given a clear opportunity to opt out at the time your details are collected on our inquiry form.
• Consent: Where required (for example, if you subscribe to a marketing newsletter without submitting a property inquiry, or for non-essential website cookies), we rely on your explicit consent. You may withdraw consent at any time.
• Legal Obligation: Processing is necessary to comply with UK legal or regulatory requirements (e.g., financial record-keeping, health and safety, or anti-money laundering regulations).

4. How We Share Your Data

We will never sell, rent, or trade your personal data. We may share your information only with trusted third parties necessary to run our business, including:

• Technical Service Providers: Web hosting platforms, CRM systems, and email marketing tools (such as MailerLite) used to store contact records and manage communications.
• Professional Advisers: Solicitors, land surveyors, architects, or financial advisers where necessary for your build project and with your permission.
• Legal & Regulatory Authorities: UK law enforcement or regulatory bodies if required by law.

All third-party service providers are contractually obligated to handle your data securely and in full compliance with UK GDPR.

5. International Data Transfers

Some of our third-party service providers (such as cloud hosting or marketing platforms like MailerLite) may process data outside the UK. Whenever we transfer your personal data outside the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• Transferring data to countries deemed to provide an adequate level of protection by the UK Government.
• Using UK International Data Transfer Agreements (IDTAs) or standard contractual clauses approved for use in the UK.

6. Data Retention & Marketing Preferences

We keep your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

When you submit an inquiry form on our website, your contact details are captured in our CRM system, MailerLite.

If you tick the opt-out box on our inquiry form, you will not receive marketing communications from us, and your data will be used solely to respond to and manage your specific inquiry.

If you do not opt out, we will send you relevant updates and marketing communications about similar property and land opportunities until you unsubscribe or request deletion.

You can opt out of marketing communications at any time by clicking the “Unsubscribe” link in any email or by contacting us directly at info@prestigepropertieshighland.co.uk.

7. Your Statutory Rights Under UK GDPR

Under UK data protection law, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you (a “Subject Access Request”).
• Right to Rectification: Request correction of any incomplete or inaccurate data.
• Right to Erasure: Request the deletion of your personal data (“Right to be Forgotten”) where there is no good reason for us to continue processing it.
• Right to Restrict or Object: Object to or restrict the processing of your data, including the right to object to direct marketing at any time.
• Right to Withdraw Consent: Withdraw consent at any time where consent was the basis for processing.

To exercise any of these rights, please email us at info@prestigepropertieshighland.co.uk.

8. Cookies and Tracking

Our website uses cookies to distinguish you from other users, manage site security, and analyze web traffic. You can manage or update your cookie preferences at any time by clicking the ‘CookieYes’ widget at the bottom of our website.

9. How to Complain

If you have any concerns about our use of your personal data, we ask that you contact us first so we can resolve the issue. However, you also have the right to lodge a complaint with the UK data protection supervisory authority:

Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: https://ico.org.uk
Helpline: 0303 123 1113